Toyota Sienna Service Manual: Customer problem analysis
HINT:
- In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
- Gather as much information as possible for reference.
Past problems that seem unrelated may also help in some cases.
- The following 5 items are important points in the problem analysis:
| What | Vehicle model, system name |
| When | Date, time, occurrence frequency |
| Where | Road conditions |
| Under what conditions? | Running conditions, driving conditions, weather conditions |
| How did it happen? | Problem symptoms |
Operation flow
HINT:
Perform troubleshooting in accordance with the
procedures below. The following is an outline of basic
troubleshooting procedures. Confirm the troubleshooting
procedures for the circuit you a ...
Symptom confirmation and diagnostic trouble code
HINT:
The diagnostic system in the SIENNA has various
functions.
The first function is the Diagnostic Trouble Code
(DTC) check. A DTC is a code stored in the ECU
memory whenever a malfunctio ...
Other materials:
Adjustment
HINT:
On the RH side, use the same procedures as on the LH
side.
Since a centering bolt is used as door hinge mounting
bolts on the body side and the door side, the door cannot
be adjusted with them on. Substitute a bolt with a washer
for the centering bolt.
1. INSPECT BACK DOOR PAN ...
Removal
1. REMOVE BACK DOOR CENTER GARNISH (See page
ET-18)
2. REMOVE POWER BACK DOOR ROD (See page ED-
220)
3. REMOVE BACK DOOR LH SIDE GARNISH
4. REMOVE BACK DOOR RH SIDE GARNISH
5. REMOVE BACK DOOR PULL STRAP (See page ED-
221)
6. REMOVE BACK DOOR TRIM BOARD ASSEMBLY
7. REMOVE LH BACK-UP LIGH ...
How to proceed with troubleshooting
HINT:
Use the following procedures to troubleshoot the tire
pressure warning system.
*: Use the intelligent tester.
1 VEHICLE BROUGHT TO WORKSHOP
2 CUSTOMER PROBLEM ANALYSIS
(a) Interview the customer to confirm the trouble.
HINT:
It is important to collect as much specific informat ...
